Delete your account

1. Open Account Center, Profile and choose Delete my account.
2. Tell us why, and how we could improve, if you like. It really helps.
3. Review what happens: organizations only you use are deleted with your account; you leave the others.
4. Type your email address to confirm and choose Proceed with deletion.

You get an email confirming the request. Depending on our settings your account is deleted after a set time, or once our team has reviewed it. Until then you can keep using Tilelytix and cancel the request at any time from the banner in your Account Center.

Organizations you manage

• If you are the only superadmin of an organization other people use, the member who joined it earliest becomes its superadmin. The deletion page names them; to choose someone else, make that person a superadmin first.
• A plan of yours that covers organizations other people keep using moves to their superadmin, with every paid day kept. Auto-renew is turned off, and the new owner is told to turn it on again.
• Invitations you sent that were not accepted stop working.

What stops a deletion

• A payment is in progress: finish or cancel it first.

What happens

• You are signed out and can no longer sign in with the account.
• Organizations where you are the only member are deleted. In other organizations, notes you shared stay and tasks assigned to you become unassigned.
• Auto-renew is turned off. Remaining plan time ends with the account (purchases can be refunded within 24 hours of payment).
• Your tiles leave the marketplace; organizations that already have them keep them.
• A new account cannot start another free trial.

Some information is kept after an account is deleted, as explained in our Privacy Policy.