Tilelytix

Refund & Cancellation Policy

Last updated: 2 October 2026

This Refund & Cancellation Policy applies to every purchase made on Tilelytix, including plans, plan renewals (manual or automatic) and marketplace tiles. It forms part of our Terms of Service.

1. 24-hour refunds

  • You can ask for a full refund of any purchase within twenty-four (24) hours of the time we received your payment, as shown on your invoice. No reason is needed.
  • The same applies to an automatic renewal charge: you can ask for a refund within 24 hours of that charge.
  • Requests made after 24 hours are not eligible, except where applicable law requires a refund or where we, at our sole discretion, decide to make an exception.

2. How to ask for a refund

  1. Open Billing in your Account Center and choose Request refund next to the order, or
  2. write to tilelytixsupport@gmail.com from the email address on your account, with your order or invoice number.

The request counts as made at the time we receive it. We may contact you to confirm it.

3. What happens when we refund

  • The refund goes to the original payment method. For a direct UPI payment, we send it to the UPI ID or bank account that paid.
  • We start the refund within five (5) business days of approving it. Your bank or payment provider may take a further five to ten (5 to 10) business days to show it.
  • A refunded plan term ends immediately, and anything it included (for example Organization slots or bundled tiles) stops being available. A refunded tile is removed from the Organization it was bought for, and a refunded bundle offer removes every tile it included.
  • A coupon used on a refunded order is not given back unless we decide otherwise.
  • Refunds are for the full amount paid for that order. We do not make partial refunds for unused time.

4. Free trials

A free trial costs nothing, so there is nothing to refund. If you buy a plan during a free trial, the paid term starts when the trial ends; the 24-hour refund window still starts when you pay.

5. Cancelling

  • Auto-renew: turn it off at any time from Billing. Future charges stop; the term you have paid for continues until its end date.
  • Plans: you do not need to cancel a plan without auto-renew; it simply ends at the end of its term. After that, the Organizations on it are paused and their data is kept for the retention period described in our Terms.
  • Orders awaiting payment: an order you have not paid for yet (for example a direct UPI order waiting for proof) can be cancelled from Billing at no cost.
  • Deleting your account does not by itself entitle you to a refund. Any purchase still within its 24-hour window can be refunded before you delete your account.

6. Chargebacks and misuse

Please contact us before disputing a payment with your bank. If a payment is reversed or charged back, we may suspend the related plan, tiles, Organization or account until the matter is resolved. We may refuse refunds where we reasonably suspect fraud or abuse of this Policy, such as repeated purchase-and-refund cycles.

7. Contact

Refund questions: tilelytixsupport@gmail.com. Complaints: our Grievance Officer (Kaveesh Krishna Pandey) at tilelytixsupport@gmail.com.